FAQ’s

ALGA IN THE WORLD
Do you have any exclusive representatives?
Yes, we do have exclusive representatives around the world. Please for more information send us an email and we can provide you
with all the details.

Where can I buy ALGA products?
ALGA products are available in online stores and showrooms around the world. Please let us know your location by sending us an
email and we will be glad to provide you with information about a retailer near you. If we don’t have a retailer in a desirable location, our
sales manager can guide you through the decision-making process via telephone or email.

What are the benefits of being an agent?
ALGA has pieces that will give a trendy touch to your portfolio, improving it with a wide-range of products. ALGA is constantly
launching novelties increasing your capacity to fulfill your client’s needs. It is also possible to customize our pieces in order to be
suitable for your clients. We offer competitive lead times, free shipping (please see the terms and conditions) and exceptional discounts
with good profit margins. If you need anything we are glad to assist you in a short period of time.

What are the benefits of working with ALGA?
With ALGA you can make sure that you will give a unique reinterpretation to each project. Our brand provides constant novelties,
giving you solutions to any project.

DESIGN AND PRODUCTION
Where are the products made?
Our products are handmade in Amares, Portugal, by a team of highly qualified and dedicated artisans specialized in craftsmanship.
Our product design team works together with the artisans every day to assure the high-quality standards of our pieces. Old techniques,
attention to detail and a modernized human touch result in a uniqueness that you’ll want to meet in a very deep and intense way.

What materials do we use?
– fabrics
– sponge
– metals (brass, copper, nickel, aluminum)
– marbles (extremoz, portoro)
– acrylic
– steel
– iron
– textile (cord)

Are your products suitable for Hospitality use?
Our Heritage collection can be suitable for hospitality and contract projects. Please let us know your requirements so that we can give
you further information.

Can I have the 3D Model of a certain product?
Yes, you can make your request online or contact directly our sales department.

Where are your headquarters based? And the production facilities?
They are both located in Amares, near Braga one of the best European destinations, a historical city in the North of Portugal.

SAMPLES
How can I get samples?
Please, contact our sales team to confirm the stock availability of our sample box.

Can you send me individual samples?
No, we are just able to send the complete sample box.

CUSTOMIZE
Do you make customized pieces?
Yes, we can customize any piece you want, from the both Collections and your ideas.

Do you have a minimum order?
No, we don’t.

SHIPPING & DELIVERY
How are the shipping costs calculated?
ALGA shipping charges are based on the size, weight and destination zone of the product ordered. For more information, contact our
Customer Service department.

What kind of packing materials does ALGA use?
Standard packaging is included in the price. Should the client require specific packaging, it will be charged accordingly.

When will I receive my order?
For a piece in-stock, delivery time is several days depending on destination.
All other is made to order and requires a lead time of 6 weeks for products of both collections.

What is the difference between “order date” and “ship date”?
Order date means the day that you have placed your order. Ship date corresponds to the day that your order has been shipped.

Can I change my shipping address after my order is dispatched?
Once the order has been dispatched you can contact the transportation company for that. You will be given all the contact details,
therefore in case you would like to change your shipping address you can contact them.

Will I receive all the items in my order at the same time?
Usually we ship all pieces of the same order together. However, if you prefer we can ship them as soon as they are produced.

Do you offer a repairs service?
If the product is correctly used and for some reason it gets damaged, we will take full responsibility and repair it.

How can I clean my product?
Each product has a clean and care guide.

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